Shipping policy

During this holiday season, we may experience an influx in orders and processing. In order to offer you the best quality of products and service, please understand any delay in shipment of your order. We apologize in advance for any inconvenience this may cause, our team is working as diligently as possible every step of the way. Please reach out to our designated concierge team for any other inquiries or updates on your order.

Thank you for your patience,

Eight & Bob US

We attempt to ship orders within 24-48 hours (excluding weekends, holidays and holiday observance days.) Please note that during certain high volume times (promotions, holiday seasons, etc) it may take us an additional 24-48 hours (excluding weekends, holiday and holiday observance days) to process and ship your order.

We absolutely make every effort to ship your order as quickly as possible. Although we work very hard to keep our inventory up to date and accurate, there are times where discrepancies are discovered or the condition of a product doesn’t meet our standards which could cause a delay in completing your order. We also make every effort to contact you with any issues that might delay your order.

Other factors that may delay your order are severe weather or other emergency situations, issues with billing and shipping address’ not matching what is on file with the payment used, and security flags received from the bank or credit card company requiring us to confirm information before completing the shipment.

We want to give you the best possible shopping experience and we know processing and transit time is a big part of that so we are constantly reviewing and updating our process to make it better and quicker in regards to getting orders shipped and delivered.

Please allow up to 72 hours for your order to be processed before shipment. Note, 2nd day express shipping methods account for transit time only, not including the order processing period.